Help centre
How can we help?
Answers about booking, your account, paying in crypto at checkout, refunds, check-in and driving in Dubai. Our concierge is available 24/7 if you need a person.
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Booking
Instant booking, changes and cancellations
Payments & crypto
Paying at checkout, coins, networks
Stays & check-in
Registration, rules, deposits
Driving in Dubai
Licences, documents, Salik
Safety & trust
Permits, secure payments, scams
Your account
Log in, security, support
Paying with crypto
The guide, step by step
Everything about paying at checkout in USDT, BTC or ETH: the four steps, the networks, refunds and live rates.
- 01
How it works
Four steps from choosing a home to an instantly confirmed booking.
Read the guide - 02
Coins & networks
4 ways to pay: USDT on TRC-20 or ERC-20, BTC and ETH. Fees and speed.
Read the guide - 03
Refunds & deposits
The cancellation policy, and refunds straight to your balance.
Read the guide - 04
Live rates
BTC, ETH and USDT in US dollars, with dirham and euro equivalents and a converter.
Read the guide
Still need help with a booking?
Guests with an active booking reach the concierge from their account, 24/7, in English, French, Russian or Arabic.
- Book a home or a carSupport opens as soon as your booking is confirmed, and stays open until check-out or the return of the car.
- Open a request from your accountGo to Account, then Support. Choose the booking, tell us what you need, and send.
- The concierge replies in your accountEvery reply appears under Support, next to your booking. A real person answers around the clock.