Support

Support from the concierge

Guests with an active booking reach the concierge from their account, around the clock, in English, French, Russian or Arabic.

How it works

How support works

1
Book a home or a car
Support opens as soon as your booking is confirmed, and stays open until check-out or the return of the car.
2
Open a request from your account
Go to Account, then Support. Choose the booking, tell us what you need, and send.
3
The concierge replies in your account
Every reply appears under Support, next to your booking. A real person answers around the clock.

What we help with

When you open a request, choose what it is about: the concierge sees your booking with it and answers faster.

Arrival and check-in
Access details, arrival time, late check-in, keys.
During your stay
Something not working, extra towels, a question about the home.
Your car
Delivery address, pick-up time, collection at the end.
Payment or refund
A payment on its way, a refund to your balance.
Change or cancellation
New dates, extra nights, cancelling under the policy.

No booking yet?

Most questions are answered in the Help Centre, before you book.

Companies and creators apply through our partner programmes.

We will never ask you to pay by message or phone. Payments are only made at checkout, in your DubaiCrypt account on dubaicrypt.com.